Zuken Support

Technical Expertise

Our technical support services are designed with you in mind – we provide the help you need, when you need it, but we’re not just a support desk. What makes us different is the extra things we do to ensure that you are up to date with the very latest technology. This includes regular user bulletins, free webinars and events, all of which provide you with updates, best practice examples and tips and tricks.

Our support service is focused on rapidly identifying and resolving issues to ensure your downtime is kept to a minimum and our Zuken technical support team are regularly trained, highly skilled and has extensive experience with the ability to solve your problems quickly.

Fast Response

95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we, therefore, track and measure:

• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.

eCADSTAR

eCADSTAR has been designed to streamline your design process, with a common and familiar user interface across all applications.

Work efficiently and consistently, with tabbed windows, dockable panels, ribbon menus and quick access toolbars.  All customizable, making the operations you use most frequently even more accessible.

With all the benefits of local client software and the additional power of internet services. eCADSTAR provides intelligent software tools for PCB layout design. These are optimised with modern technologies (2D/3D graphics, touch screen, multi-core and 64-bit) and seamless internet connectivity).