An Extension Of Your Team
We are accredited to provide support for eCADTSAR & CADSTAR software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience.
Our technical support services are designed with you in mind – we provide the help you need, when you need it, but we’re not just a support desk. What makes us different is the extra things we do to ensure that you are up to date with the very latest technology. This includes regular user bulletins, free webinars and events, all of which provide you with updates, best practice examples and tips and tricks.
Our support service is focused on rapidly identifying and resolving issues to ensure your downtime is kept to a minimum and our Zuken technical support team are regularly trained, highly skilled and has extensive experience with the ability to solve your problems quickly.
95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we, therefore, track and measure:
• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.
Our Support Services
This involves the analysis of the BOM and the check of the component place and orientation to ensure that the component fits matches the footprint on the PCB.
We can help you manage all the key items that you put on your schematics and PCBs by keeping them all in one library editor
Need to speak with an Zuken technical expert? Just log a support case and we can assist you.
Once you purchase your software you will be assigned one of our amazing account managers.
Our team can take the pressures of migrating from CADSTAR to eCADSTAR. We can do this all in-house working closely with your design teams.
We offer bespoke, onsite training courses tailored to your needs and requirements. Our knowledgeable team can create a bespoke plan just for you!
eCADSTAR has been designed to streamline your design process, with a common and familiar user interface across all applications.
Work efficiently and consistently, with tabbed windows, dockable panels, ribbon menus and quick access toolbars. All customizable, making the operations you use most frequently even more accessible.
With all the benefits of local client software and the additional power of internet services. eCADSTAR provides intelligent software tools for PCB layout design. These are optimised with modern technologies (2D/3D graphics, touch screen, multi-core and 64-bit) and seamless internet connectivity).Learn more about eCADSTAR here
Make An Enquiry
Partners and Accreditations
Gold Autodesk Software Reseller for the mechanical and construction industries, sole UK reseller of Zuken’s PCB design software, eCADSTAR and Experienced PCB Design Bureau Specialists. We pride ourselves on our consultative approach to working with customers as their technology partner.