Zuken Support

Zuken Support

Quadra Solution, dedicated to Zuken Support, our specialists ensure a smooth experience, guiding you through obstacles to maintain creative project progress.

eCADTSAR & CADSTAR Software Support

At Quadra Solutions, we prioritise your time and understand the unexpected challenges in your creative pursuits. As an accredited support provider for eCADSTAR & CADSTAR software, our team, backed by continuous training and industry expertise, ensures swift resolution of Autodesk-related issues. Log a support ticket below for prompt assistance, prioritising your needs to keep your creative endeavours uninterrupted.

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Technical Expertise

Our technical support services are designed with you in mind – we provide the help you need, when you need it, but we’re not just a support desk. What makes us different is the extra things we do to ensure that you are up to date with the very latest technology. This includes regular user bulletins, free webinars and events, all of which provide you with updates, best practice examples and tips and tricks.

Our support service is focused on rapidly identifying and resolving issues to ensure your downtime is kept to a minimum and our Zuken technical support team are regularly trained, highly skilled and has extensive experience with the ability to solve your problems quickly.

Fast Response

95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we, therefore, track and measure:

• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.

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BIM Support Services
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Zuken Support

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Our Support Services

  • Data Preperation

    This involves the analysis of the BOM and the check of the component place and orientation to ensure that the component fits matches the footprint on the PCB.

  • Library Creation

    We can help you manage all the key items that you put on your schematics and PCBs by keeping them all in one library editor

  • Log a Support Case

    Need to speak with an Zuken technical expert? Just log a support case and we can assist you.

  • Dedicated Account Manager

    Once you purchase your software you will be assigned one of our amazing account managers.

  • Migrating from CADSTAR to eCADSTAR

    Our team can take the pressures of migrating from CADSTAR to eCADSTAR. We can do this all in-house working closely with your design teams.

  • Training

    We offer bespoke, onsite training courses tailored to your needs and requirements. Our knowledgeable team can create a bespoke plan just for you!

eCADSTAR

eCADSTAR has been designed to streamline your design process, with a common and familiar user interface across all applications.

Work efficiently and consistently, with tabbed windows, dockable panels, ribbon menus and quick access toolbars.  All customizable, making the operations you use most frequently even more accessible.

With all the benefits of local client software and the additional power of internet services. eCADSTAR provides intelligent software tools for PCB layout design. These are optimised with modern technologies (2D/3D graphics, touch screen, multi-core and 64-bit) and seamless internet connectivity).

Learn more about eCADSTAR here
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Partners and Accreditations

Gold Autodesk Software Reseller for the mechanical and construction industries, sole UK reseller of Zuken’s PCB design software, eCADSTAR and Experienced PCB Design Bureau Specialists. We pride ourselves on our consultative approach to working with customers as their technology partner.

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