We are accredited to provide support for Autodesk software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience.
Our technical support services are designed with you in mind – we provide the help you need, when you need it, but we’re not just a support desk. What makes us different is the extra things we do to ensure that you are up to date with the very latest technology. This includes regular user bulletins, free webinars and events, all of which provide you with updates, best practice examples and tips and tricks.
Our support service is focused on rapidly identifying and resolving issues to ensure your downtime is kept to a minimum and our Autodesk technical support team are regularly trained, highly skilled and has extensive experience with the ability to solve your problems quickly.
95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we, therefore, track and measure:
• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.
"As a product designer at Jonesco my aim is to create new innovative products quickly and effectively. The team at Quadra have allowed me to speed up the design process by offering an efficient support service that is not only proactive but also personal."Gareth Bromley - Product Designer
Our Support Services
We pride ourselves on our consultative approach to working with customers as their technology partner and seek to not only resolve issues quickly and effectively, but also support your organisation’s technical needs as they evolve.
Sometimes complex and time consuming issues are often better solved onsite, where our technical support experts can work closely with you to evaluate and resolve issues.
We offer bespoke, onsite training courses tailored to your needs and requirements. Our knowledgeable team can create a bespoke plan just for you!
We help you find inefficiences in your processes and show you ways in which we can make it seamless and integrated. Our dedicated account managers will work with you to ensure you get the best experience tailored to your needs.
Need to speak with an Autodesk technical expert? Just log a support case and we can assist you.
Once you purchase your software you will be assigned one of our amazing account managers. They will be in touch throughout the duration of your contract to ensure you are getting the most from the software!
Our Data Management support provides an unparalleled service, ensuring that issues are resolved as quickly as possible and with the least amount of disruption. We know how important accessing your files and data is and therefore we make it our number one priority to resolve these issues as soon as possible.
Alongside our outstanding software support, we also offer comprehensive support to cover your hardware, your server(s) and your internet/email systems. The threats to IT systems are greater than they ever have been and for most of our customers the security of their systems is absolutely paramount.
We work with you to ensure that your software and hardware is fit for purpose and up-to-date with the appropriate patches and updates. Our Health Checks, which are available as part of our Support Package, enable us to identify issues proactively, giving you the reassurance that your system is robust enough should any issues occur.
BIM - Serving up success for catering company
CHR Equipment Ltd is a specialist in commercial catering schemes for the UK food service industry. In 2013 a growing demand for BIM information was being pushed by their customers and partners. They spoke to Quadra about how they could help support their move to BIM.Read Full Case Study
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Partners and Accreditations
Gold Autodesk Software Reseller for the mechanical and construction industries, sole UK reseller of Zuken’s PCB design software, eCADSTAR and Experienced PCB Design Bureau Specialists. We pride ourselves on our consultative approach to working with customers as their technology partner.