For Guaranteed design success

Technical Support

Technical expertise

We are accredited to provide support for Autodesk and Zuken software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience – so we understand your frustration when something goes wrong!

Fast response times

95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we therefore track and measure:

• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.

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Customer Testimonials

atg UV

"atg UV Technology have been in partnership with Quadra Solutions for around 10 years. Having access to experienced and highly skilled engineers allows us to minimise down-time and focus on work that adds value to our business. We also regularly engage with Quadra to undertake design consultancy work both on and off site to assist with large projects."

Mike Morris - Engineering Manager

Jonesco

"As a product designer my aim is to create new innovative products quickly and effectively. The team at Quadra have allowed me to speed up the design process by offering an efficient support service that is not only proactive but also personal."

Gareth Bromley - Product Designer

Proline Engineering

We encountered some critical problems whilst creating a frame generator and with the pressure to get the problem solved I called the Technical Support Team at Quadra. They took the time to understand our difficulties and made recommendations to working practices to resolve the issues. The Technical Support Team’s calming nature and professional responses were very much appreciated and without their help we would not have been able to complete the project on time.

John Isherwood - Designer