For Guaranteed design success

Technical Support

Technical expertise

We are accredited to provide support for Autodesk and Zuken software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience – so we understand your frustration when something goes wrong!

Fast response times

95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we therefore track and measure:

• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.

Remote support Email us

Customer Testimonials

atg UV

"atg UV Technology have been in partnership with Quadra Solutions for around 10 years. Having access to experienced and highly skilled engineers allows us to minimise down-time and focus on work that adds value to our business. We also regularly engage with Quadra to undertake design consultancy work both on and off site to assist with large projects."

Mike Morris - Engineering Manager

Jonesco

"As a product designer my aim is to create new innovative products quickly and effectively. The team at Quadra have allowed me to speed up the design process by offering an efficient support service that is not only proactive but also personal."

Gareth Bromley - Product Designer

Proline Engineering

We encountered some critical problems whilst creating a frame generator and with the pressure to get the problem solved I called the Technical Support Team at Quadra. They took the time to understand our difficulties and made recommendations to working practices to resolve the issues. The Technical Support Team’s calming nature and professional responses were very much appreciated and without their help we would not have been able to complete the project on time.

Recent Blog Articles

20 years of Inventor: Introducing Inventor 2020

16 April 2019

2019 marks 20 years of Inventor in the market, and Inventor 2020 delivers enhanced user interface and workflows, more professional grade functionality and even more customer-driven improvements. We wanted to get you ready for what you will see after installing Inventor 2020.

Introducing AutoCAD 2020: See What’s New

9 April 2019

AutoCAD 2020 is packed with new features and enhancements to help you design, draft, and bring visions to life. With a subscription to AutoCAD including specialized toolsets, you’ll gain access to industry-specific specialized toolsets, flexibility with AutoCAD web and mobile apps, and the latest innovative features of AutoCAD 2020.

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Latest News

Opening Doors with BIM – Filming with Union Industries

Mar 6, 2019

On the 24th January our marketing team had the opportunity to go visit one of our customers and film a case study with them. Here’s a bit about why we filmed with them and the final cut of the video.

Upcoming Events

PCB Design & Manufacturing Live

May 9, 2019

PCB Design & Manufacturing Live is the UK’s only dedicated exhibition for sourcing the electronic components and services needed to develop your Printed Circuit Board design and manufacturing processes.