Technical expertise
We are accredited to provide support for Autodesk and Zuken software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience – so we understand your frustration when something goes wrong!
Fast response times
95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we, therefore, track and measure:
• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.
