For Guaranteed design success

Quadra Assurance Technical Support

Overview

Our technical support services are designed with you in mind - we provide the help you need, when you need it, but we’re not just a support desk! What makes us different is the extra things we do to ensure that you are up to date with the very latest technology. This includes regular user bulletins, free webinars and events, all of which provide you with updates, best practice examples and tips and tricks.

Our support service is focused on rapidly identifying and resolving issues to ensure your downtime is kept to a minimum and our technical support teams for both Autodesk and CADSTAR software products are regularly trained, highly skilled and have extensive experience with the ability to solve your problems quickly.

How to get support

To log a technical support case for your Autodesk or CADSTAR software, you can:

Technical expertise

We are accredited to provide support for Autodesk and Zuken software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience – so we understand your frustration when something goes wrong!

Fast response times

95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we therefore track and measure:

• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.

Customer Testimonials

BML

"QRTS technicians have proved to be a valued business partner. The telephone support offers excellent value for money and the option of using web-based support makes problem resolution even easier and quicker; with no costly call out! We recently had an issue with the position of parts constrained on a frame, with the help of Quadra we isolated the problem and were able to continue the design. I would definitely recommend Quadra Solutions. It lets me get on with designing my products, secure in the knowledge that any problems will be promptly resolved."

Brendan Lomas - Managing Director

Parkdale Play

"The team at Quadra Solutions have always exceeded my expectations and delivered a first class service. We haven’t had any major technical issues yet but whenever we have needed to call on Quadra they have responded rapidly with the answer we needed. I would recommend Quadra to any business looking to employ the highest level of technical support."

Jason Risdon - Designer

Goss International

"We had a critical problem migrating files in a new vault release which stopped us working completely. It was an obscure problem but Quadra found the answer and sourced a utility for us to automate the file renaming needed. The technical support service has always been good and I would recommend the service to anyone. The technical expertise at Quadra is solid and dependable."

Neil Porter - Designer

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Latest News

Critical Action Required: Install AutoCAD 2018.0.2/AutoCAD LT 2018.0.2 Update  

May 25, 2017

Critical Action Required: Install AutoCAD 2018.0.2/AutoCAD LT 2018.0.2 Update 

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