For Guaranteed design success

CADSTAR Software Maintenance

Overview

Our technical support services are designed with you in mind - we provide the help you need, when you need it, but we’re not just a support desk! What makes us different is the extra things we do to ensure that you are up to date with the very latest technology. This includes regular user bulletins, free webinars and events, all of which provide you with updates, best practice examples and tips and tricks.

Our support service is focused on rapidly identifying and resolving issues to ensure your downtime is kept to a minimum and our technical support teams for CADSTAR software products are regularly trained, highly skilled and have extensive experience with the ability to solve your problems quickly.

How to get support

To log a technical support case for your CADSTAR software, you can:

Technical expertise

We are accredited to provide support for Zuken software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience – so we understand your frustration when something goes wrong!

Fast response times

95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we therefore track and measure:

• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.

Customer Testimonials

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Latest News

CADSTAR 18.0 Patch 1 now available

Oct 31, 2017

CADSTAR 18.0 Patch 1 now available for all on-maintenance customers

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