For Guaranteed design success

eCADSTAR Software Maintenance

Overview

Our technical support services are designed with you in mind - we provide the help you need, when you need it, but we’re not just a support desk! What makes us different is the extra things we do to ensure that you are up to date with the very latest technology. This includes regular user bulletins, free webinars and events, all of which provide you with updates, best practice examples and tips and tricks.

Our support service is focused on rapidly identifying and resolving issues to ensure your downtime is kept to a minimum and our technical support teams for CADSTAR software products are regularly trained, highly skilled and have extensive experience with the ability to solve your problems quickly.

How to get support

To log a technical support case for your eCADSTAR software, you can:

Email us Quadra Remote Support

Technical expertise

We are accredited to provide support for Zuken software and we continually invest in training and skills development to ensure our team is equipped to deal with the very latest technology applications. Our technical specialists are skilled, knowledgeable and have many years of practical industry experience – so we understand your frustration when something goes wrong!

Fast response times

95% of all calls are responded to within two hours. As an ISO 9001 accredited company, our aim is complete customer satisfaction and we therefore track and measure:

• Technical team response rates
• Support log closure times
• Support engineer competencies
• Call escalation rates.

Recent Blog Articles


Why use Outsourced PCB Prototyping Services?

3 August 2021

pcb prototyping

Outsourcing services to experienced and talented teams, like ours at Quadra, will save you time and money. Our PCB prototyping services remove your frustrations and prevent feelings of stress as we guide you through the process as expertly as we can.

But what if you are an established manufacturer...

New Functionality in eCADSTAR 2021 – Creepage Checks

15 July 2021

eCADSTAR creepage

The creepage check within eCADSTAR’s PCB editor is a powerful tool and is so much more than a basic clearance check. The voltage difference can also be changed based on requirements for a voltage difference range. The flexibility and sophistication is down to the user...

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Latest News

eCADSTAR Release 2020.0 now available with new modules for SI, PI and IBIS-AMI Simulation

Jul 28, 2020

Zuken announces the availability of eCADSTAR release 2020. With the new release, available configurations of Zuken’s new internet connected PCB design platform, eCADSTAR, have been extended to include new modules for signal integrity, power integrity and IBIS-AMI simulation.

Upcoming Events

EDS Coventry

Oct 19, 2021 - Oct 20, 2021

We are attending one of the largest engineering design shows in the UK that is solely dedicated to engineering, electronics, and embedded design.

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