Quadra Assurance | Frequently Asked Questions

Quadra Assurance

What does Quadra Assurance Technical Support cover?

Quadra Assurance Technical Support covers everything from upgrades of your software, troubleshooting, critical failures to hardware and licensing issues.

How quickly are Quadra Assurance technical issues dealt with?

Our aim is to respond to all of our support cases within an hour. We track and measure our response rates, call escalation rates and how quickly your support cases are dealt with.

What if I don’t use my bolt-on hours?

If, at the end of your contract you haven’t used all of your bolt-on hours, these hours can be re-deployed in a variety of ways to ensure you get the most from your investment. Below are a few ways you can use your excess hours:

  1. Autodesk Technical SupportProfessional Development Training
  2. Update existing software
  3. Install new software

Please note: This is reviewed on a case-by-case basis and must fall in-line with our terms and conditions. For more information on this please Contact Us.

How do I access my Quadra Assurance Technical Support?

There are a few ways you can contact us to log a support case:

  • call us on 01254 301888
  • email us via the website, all support information can be found here
  • use our App

As soon as you make contact, a support case is logged and depending upon severity it will be escalated to the relevant person. Our aim is to respond to all cases within one hour but if your case is time-critical we will be with you sooner.

In-order to resolve a case we will either respond via email, phone call, screen-sharing or remote access but if any of these prove to be unsuccessful, we can organise a site visit to assist further.

Please note: You will have to have the relevant Bolt-on’s for this level of support.

What experience do Quadra’s technical experts have?

Our in-house Technicians and Engineers have all come from engineering trades. On top of their continuous Autodesk evaluation and development, they have a bedrock of expertise in 2D, 3D and Vault, plus advanced skillsets to compliment within areas such as CAM, Electrical, PCB Design and 3D printing; just to name a few. They diligently support our customers with Autodesk product queries & issues within the Design, Manufacture and Architecture space.

At Quadra we believe in continuous development and therefore send our team on regular training courses to acquire new skills and sharpen their existing ones, this ensures we continue to comply with Autodesk’s standards and can provide the best quality support to our customers.

Can you take out Quadra Assurance Technical Support if you are not on the current version of software?

Yes. Our team have a vast array of knowledge covering current and previous software versions.

Will it cover all of my licenses?

Yes, we will support all of your licences but you must have purchased them directly from us. We work with you to understand your support needs and suggest the best package for your requirements, ensuring that you get the right support package.


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You need more than just a help desk – Autodesk Software Support

You know it’s not going to be a good day when something happens and you realise you need more than just a help desk. Autodesk Software Support is here to help!

We love our Autodesk Products, but we have all had one of those days when after an update or when faced with an urgent deadline, something  is not operating as it should. And more often than not it happens right at the moment you need it to work the most. You need the right sort of Autodesk Software Support. This is when Quadra Assurance is waiting in the wings to assist.

Autodesk Software Support

By the time someone phones our support team, they’ve often already experienced enough stress, disruption and frustration to have made them decide to reach out for help. Any downtime, however short, can be frustrating and can wreak havoc on production timescales. Our calm and knowledgeable approach ensures we are able to provide solutions that work quickly to solve the issue and enable you to continue with the job at hand.

Prevention is better than the cure

Psychic abilities would be brilliant in this industry wouldn’t they!  Sadly, design and the rest of the world doesn’t work like that. However, we can attempt to preempt these challenges before they occur, saving you time and energy in the long-run. Working with you to ensure that your software and hardware is fit for your purpose and up-to-date with the appropriate software and updates. We take a wide range of steps to enable us to identify issues before they occur, giving you the reassurance that your system is robust enough and capable of managing.

More than just a help desk

Quadra Assurance has a lot more to offer than just a response team for when software is not working properly. Proactively addressing the bottlenecks and common obstacles that you face day-to-day is an area we pride ourselves on. We regularly get calls from customers with questions like “Wouldn’t it be great if we could…?” and “Is it possible to do this…?”. The knowledge held by our technical team means that we have either heard of the issue before and have a solution ready to go or we can set about finding a resolution, either through additional programming, research or calling on a wide range of resources available to us.

Autodesk Software Support

Click here for more details about Quadra Assurance

So why don’t you see how our Quadra Assurance Technical Support Team can help you with your Design and Hardware challenges and objectives? hello@quadrasol.co.uk or 01254 301 888.

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