Technical Support Customer Testimonials

Below are just a selection of comments from our Quadra React Technical Support (QRTS) customers, your industry peers, which explain how our support programme offers real business benefit, cost savings and ROI.

BML - Brendan Lomas - Managing Director
"QRTS technicians have proved to be a valued business partner. The telephone support offers excellent value for money and the option of using web-based support makes problem resolution even easier and quicker; with no costly call out! We recently had an issue with the position of parts constrained on a frame, with the help of QRTS we isolated the problem and were able to continue the design. I would definitely recommend Quadra Solutions and QRTS and have already done so. QRTS lets me get on with designing my products, secure in the knowledge that any problems will be promptly resolved."

Parkdale Play - Jason Risdon - Designer
"The team at Quadra Solutions have always exceeded my expectations and delivered a first class service. We haven’t had any major technical issues yet but whenever we have needed to call on QRTS they have responded rapidly with the answer we needed. I would recommend Quadra to any business looking to employ the highest level of technical support."

Goss International - Neil Porter - Designer
"We had a critical problem migrating files in a new vault release which stopped us working completely. It was an obscure problem but QRTS found the answer and sourced a utility for us to automate the file renaming needed. The technical support service has always been good and I would recommend the service to anyone. The technical expertise at Quadra is solid and dependable."

Proline Engineering - John Isherwood - Designer
“We recently purchased Autodesk Inventor software from Quadra Solutions.  We also employ the technical support service and sent a few of our team members on training.  We encountered some critical problems whilst creating a frame generator and with the pressure to get the problem solved I called the technical support team at Quadra.  They recommended a change in some working practices, cured some problems, and acknowledged some difficulties which we are now working around/with.  What is clear however is that we have exceeded the credentials of the fundamental training and need to seriously consider more training to improve productivity and become aware of some new features / functions that may prevent some of our problems.

As the pressure increased in this situation, the technical support team’s calming nature and professional responses were very much appreciated and without their help I would not have been able to complete the project on time.  Quadra React Technical Support have provided all the information and support when I needed it and dealt with any issues we had in a very professional manner.  I personally would recommend Quadra’s technical support to any design team needing to complete design projects to tight deadlines as they really know what they are talking about.”